Changes to web interface Address Book rolled out

We’ve just rolled out a few changes to the address book available in the web interface. These changes are based on some analysis we did of how people are using the address book.

• Remove the “Description” field on address locations

  We found that very few people used this field (the vast majority
  were blank), and for those that did put something in here, it was
  usually duplicate information (either just the string “Home”, “Work”
  or “Other”, and just duplicating the selected address type) or
  confused information (duplicating the first line of the address
  itself). So we’ve removed this, and in the few cases it appeared to
  be used, we’ve moved the information into the first line of the
  address itself.

• Remove all custom fields

  Few people were using custom fields, and in the majority of cases
  people were actually putting data in here that should have been in
  another location. Most custom fields were some form of phone number
  and those should clearly be in the phone contacts section. The
  likely reason for this happening is because the previous interface
  didn’t make it obvious where to put phone numbers, which we’ve now
  also made clearer (see below). The other use of custom fields was
  for new services like Skype and Twitter. We’ve added new contact
  types for those services.

  Any existing custom fields have been moved to the appropriate
  phone/email/online contact type, or where we couldn’t identify an
  appropriate type, we’ve moved the data into the Notes section.

• Add new contact types for Skype and Twitter

  Apart from the phone types, these were clearly the most used custom
  field types, so we’ve added these as explicit online contact types.

• Split the old Contacts section into 3 separate sections: Email,
  Phone and Online contacts

  Because we’ve always allowed an arbitrary number of “contacts”,
  there was a single Contacts section where you could select the
  contact type you wanted to add: Email, Phone, Web, Instant
  Messenger, etc. However because the selection  of which type to add
  was via a pop up menu which defaulted to “Email”, it wasn’t actually
  obvious that you used the same section to add phone numbers, web
  addresses, etc.

  So we’ve now split this into three separate sections for “Email”,
  “Phone” and “Online” contact types.

Based on our analysis, we believe these changes make the address book easier to use and also better matches the actual data people are wanting to see and store, while removing unneeded and rarely used complex or difficult to understand features.